Frequently Asked Questions

This Agreement was last modified on 18th february 2016

FAQ Second Version

My package is prepaid. Do I need to show any document when collecting it?

Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver’s License, Work ID or your Passport.


Can someone collect my prepaid package on my behalf?

Yes, please ensure your representative has the tracking number and a signed copy of your ID.


My package is cash on delivery. Can someone pick it up on my behalf?

Yes. Please ensure your representative has your tracking number.


If I prepaid for my item, can I still return it?

Yes. We will refund you 100% of the cost of the item plus your shipping fee. To find out more about our return and refund policy, please click here


How do I cancel my order?

You can cancel your order by contacting our Customer Service here


Can I open my package before making a payment or reject/return my item to the delivery associate at the point of delivery?

Payment has to be made before packages are opened. Not to worry, you can always return this item within the returns timeline. See information about our refund timelines here.


Are all products on Locks & Switches Online genuine and of the highest quality?

Yes, we are committed to offering our customers only 100% genuine and original products.


Please contact us here if you think a product listed on our website does not meet these standards.

How do I pay on Locks & Switches Online?


You can choose from the different payment methods available on Locks&Switches Online. Please find below the list of available payment methods:


Pay on Delivery (Pay via POS or Pay Cash on delivery)


Credit/Debit Card, Powered by Flutterwave.


You will be required to select your preffered payment option at checkout. Do not hesitate to contact our Customer Service for more information.


Will I receive all the items in my order at once?

You will receive items in your order at once.


Do I need an account to shop on Locks&Switches Online?

Simply register within 1 minute or login with your Facebook account if you do not have an existing account.


How do I place an order?

Shopping on Locks&Switches Online is easy! Once you have found the product you want to buy, just follow the steps below:


Click on ‘Buy Now’ to add this product to your cart Click on ‘VIEW CART and CHECKOUT’ in the pop up Click on ‘Cart’ in the top right corner

Register an account or Login into your existing account by entering your Email and password Enter your shipping/billing information, ensuring your address is complete and accurate Choose your preferred payment option

Click on ‘Confirm order’ to complete your order


Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.


How can I return my product?

Step 1: Log your return request


Go to Contact us and complete the form.

You can also create an online return yourself.

Click here to learn how.


Step 2: Pack your product

All items must be returned in their original packaging Include all tags, accessories or gifts you received


Step 3: Return your product

If you requested a pickup, we will contact you to arrange a pickup time.

Are there any hidden costs or charges if I order from Locks&Switches Online


There are no hidden costs or charges when you order from Jumia. All costs are 100% visible at the end of the checkout process.


How can I track my order?

We will send you regular updates about the status of your order via emails and SMS. Once your order has left our warehouse, you can track its status by entering your tracking number on here.